To lodge a complaint with MIOSA, the Motor Industry Ombudsman of South Africa, first raise the problem in writing with the dealer or workshop and give them a chance to fix it. If that fails, submit a complaint through MIOSA's website with copies of your documents.
What to include
- The sale agreement, quote, or invoice
- Job cards and service records
- Your written complaint to the business and its reply
- Photos, inspection reports, or diagnostic results
- A short timeline and what outcome you want
MIOSA deals with complaints about the motor industry: dealers, workshops, panel beaters, fitment centres, and similar businesses. It is an accredited ombud under the Consumer Protection Act.
MIOSA investigates and makes a recommendation. If the business does not comply, or you do not accept the outcome, you can take the matter to the National Consumer Commission or to court. An attorney can help prepare a clear, well-documented complaint so it is not delayed by missing information.
Need help with this? See Consumer Protection & MIOSA.
This answer is general information about South African law and does not create an attorney and client relationship. Please speak to the firm about your specific matter.