How long MIOSA takes depends on the complaint. There is no single fixed timeline: a simple matter where the business responds quickly can be resolved sooner, while a disputed technical complaint that needs inspection reports can take a good deal longer.
What slows a complaint down
- Missing documents, such as invoices or job cards
- No written complaint to the business before going to MIOSA
- A slow or uncooperative business
- Disputes that need an independent technical inspection
The fastest way through is a complete complaint from the start: a clear timeline, all documents, and evidence of the defect.
While a complaint is with MIOSA, keep an eye on prescription. Most claims prescribe after three years, and lodging an ombud complaint does not automatically stop that clock for a court claim.
Need help with this? See Consumer Protection & MIOSA.
This answer is general information about South African law and does not create an attorney and client relationship. Please speak to the firm about your specific matter.