You can complain about a car dealership in South Africa to the Motor Industry Ombudsman of South Africa (MIOSA), which is the ombud for car dealerships, workshops, and other motor businesses. Always complain to the dealership itself in writing first.
Where to go, in order
- The dealership: write to the dealer principal and keep a copy
- The manufacturer's customer care line, for new-vehicle and warranty issues
- MIOSA, the accredited motor industry ombud
- The National Consumer Commission, or the Gauteng Office of the Consumer Protector for Gauteng matters
- The courts, including the Small Claims Court for claims up to R20,000
If the problem is with the vehicle finance agreement rather than the car itself, the National Credit Regulator or the Credit Ombud may be the right body instead.
Need help with this? See Consumer Protection & MIOSA.
This answer is general information about South African law and does not create an attorney and client relationship. Please speak to the firm about your specific matter.